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 Complete the 2009 Patient Survey NOW
CLICK & PRINT HERE
Please complete the survey regarding your last consultation with a GP or Nurse and bring to the surgery when you next visit. Thank you.
2006 Local Patient Survey
Quality Outcome Framework - Patient Survey Outcomes - FULL VERSION
Thank you for taking part
Your views are valuable to us
We take your views seriously
We can use them to develop our services
We can understand your needs and wants
We can use them to improve
Defined Outcomes - Access to a doctor
-The practice has looked to balance workload between the Doctors and nurses to maximise availability.
-Nurses have taken on BP/Medication, chronic disease reviews, health checks. Doctors are always available for assistance if required during these consultations.
-The practice is looking to extend opening times twice a week. 8am start at Green Lane, 7pm finish at Harnall Lane. The practice can presently accommodate the early start but we will need to advertise for staff to cover Harnall Lane as there are Health and Safety issues to address.
-The practice is looking to open throughout the day at Harnall Lane which will help to facilitate a continual flow of patients.
-We are also looking to readdressing the work patterns for Doctors allowing there to be a doctor available throughout the main parts of the day i.e. am/lunch/pm
Trial Telephone System (Telephone Triage)
First started as a trial at Green Lane this has been welcomed by both Patients and Doctors.
In view of patient comments the practice has adjusted the times to suit all.
Home Visits
The cut off time for telephoning the surgery requesting Home Visits has been moved forward to 11am to address comments that have been made, to enable better access.
Waiting Times for Booked Appointments
-The Doctors have taken note of the comments made that some patients still experience extended waits. The Doctors are mindful of this and will where appropriate look to deal with limited issues where a patient has several to be managed within a single consultation.
This may mean patients returning at another time but is hoped that this will ensure quality of care, as more time can be spent on ensuring the quality of consultations on all matters.
Communication with Patients
New Web Site, www.skybluemedicalgroup.co.uk
Please look to see what we provide and also for additional links to helpful sites
EMIS Access to
Book appointments on line
Order repeat prescriptions
Email Doctors to ask advice
You can get a form from reception or off our Web Site.
Newsletter
To be available 3 to 4 times per year in paper form and also on our new Web Site
Practice Notice Boards
Will be regularly updated and maintained with information which the practice has either been supplied or asked for as we like to keep our patients well informed
Summary of New Appointments System:
When you telephone the surgery asking the receptionist for an appointment please explain which of these types of appointments you require:
 Telephoning before 10.30am:
-Triage Telephone Callback FOR URGENT “on the day” problems only - a GP calls you usually before 12 noon AND sees you at the surgery if necessary.
-Callback Telephone Consultation NOT URGENT - for the afternoon or the next day, and usually doctor of your choice
-Urgent appointment at the surgery (if no readily available appointments slots, you will be put on the Triage Telephone Callback List)
-Non-Urgent appointment at the surgery (for routine issues you will be given the soonest available pre-bookable appointment with the doctor of your choice)
-Test Results (You will be asked to ring back after 2.30pm or given an estimated time when a GP can ring you back in the afternoon AFTER the urgent morning work has been completed - Generally, the day we receive any abnormal results you will be telephoned or a letter sent to your home if results need action)
Telephoning anytime between 10.30am - 4pm:
-Callback Telephone Consultation NOT URGENT - for the afternoon or the next day, and usually doctor of your choice
-Urgent appointment at the surgery (if no readily available appointments slots, you will be put on the end of the afternoon surgery as an EXTRA* or the GP will Call you back.)
-Non-Urgent appointment at the surgery (for routine issues you will be given the soonest available pre-bookable appointment with the doctor of your choice)
-Test Results (You will be asked to ring back after 2.30pm or given an estimated time when a GP can ring you back in the afternoon AFTER the urgent morning work has been completed - Generally, the day we receive any abnormal results you will be telephoned or a letter sent to your home if results need action)
Telephoning anytime after 4pm:
-Callback Telephone Consultation (NOT URGENT - for later that afternoon or the next day)
-Urgent appointment at the surgery (if no readily available appointments slots, you will be put on the end of the afternoon surgery as an EXTRA* or the GP will Call you back. Occasionally nearer closing time, the best advice for urgent problems may be to attend the Walk-in Centre or A&E or if the problem improves ring before 10.30am the next morning asking for a Triage Telephone Callback)
-Non-Urgent appointment at the surgery (for routine issues you will be given the soonest available pre-bookable appointment with the doctor of your choice on a different day)
-Test Results (You will be given an estimated time when a GP can ring you back in the afternoon - Generally, the day we receive any abnormal results you will be telephoned or a letter sent to your home if results need action)
*Urgent appointments as an EXTRA at the end of a surgery or end of the day are shorter and the doctor only has time to deal with a single complaint.
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